Mercury Institute staff can be approached to gain advice on academic and personal issues. Staff at Mercury Institute will offer professional and confidential advice in areas where they can help and will ensure that all efforts are taken to ensure a positive learning experience is achieved.
Whilst all staff employed by Mercury Institute have the responsibility to provide support to all students, the RTO shall nominate a ‘Student Support Officer(s)’ who will be available to all students, on an appointment basis, through the standard RTO hours of business.
Student Support Services include the following:
- Medical and Emergency Services
- Safety and Security
- Academic Support
- Career Development Workshops
- LLN and Technology Support
Official Point of Contact for MIV: Ivana Majerkova
Phone: 03 9654 0101
Students can access the student support officer directly or via student administration and an appointment will be organised as soon as practical.
All Student support services are at no additional cost to the students.
Other Support Services
Mercury Institute of Victoria is at all times concerned for the welfare of its students. If you are experiencing difficulties and/or require counselling or personal support, there are a number of professional organisations well equipped to offer services to help.
Lifeline: 13 11 14 or www.lifeline.org.au
Beyond Blue: 1300 22 4636 or www.beyondblue.org.au
Salvation Army: 13 SALVOS (13 72 58) or www.salvos.org.au
Victims of Crime Helpline: 1800 819 817
WorkSafe for Workplace Incidents: 13 23 60
State Emergency Service for storm, Rain damage: 13 25 00
Australian Health Management 24-hour Emergency Help: 1800 006 745
Emergencies/Ambulance/Fire Brigade/Police: 000